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Case Manager - Bronx, NY

JOB TITLE:                          CASE MANAGER

DEPARTMENT:                     SERVICES

REPORTS TO:                      SOCIAL SERVICES DIRECTOR

LOCATION:                           BRONX

SUMMARY:

The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress.  S/he must assure clients receive appropriate information and referrals to obtain and maintain housing. 

DUTIES & RESPONSIBILITIES:

  • Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals.
  • Meet weekly with client to assist with the achievement of individual service plan goals.
  • Coordinate services with Housing Specialist, other staff and external partners
  • Provide advocacy for individual clients around entitlements and services.
  • Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions.
  • Document case management activities in accordance with agency and funding source guidelines and procedures.
  • Complete Housing applications (both written and computer generated) for clients based on their individual needs and functioning.
  • Achieve monthly placement quota, as assigned.
  • Facilitate workshops, groups and escort clients as applicable.
  • Attend staff meetings and trainings to enhance skills that are related to job function.
  • Must be able to work flexible, alternate schedules which may include evening and weekend shifts.
  • Perform other related duties.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

MSW preferred, Bachelor Degree in Social Work or Human Services Field considered with 5 years of case management experience working with the homeless, mentally ill, substance abuse and/or low income populations.  Bilingual a plus. Strong relationship building skills required . Ability to work independently but know when to raise issues to supervisor. Excellent organizational and time management skills necessary. Ability to effectively multi-task and follow-up on a timely basis. Strong PC skills required including Word and Excel.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is the premier organization of our kind in our region, providing housing and supportive services or more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission – Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because expectations that come with joining this kind of team. (EOE)

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