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IT Technician

JOB TITLE:                            IT Technician    

DEPARTMENT:                  Housing

FLSA:                                     Non-Exempt

REPORTS TO:                      Director of IT

SUMMARY: 

Performs work installing, troubleshooting, servicing, upgrading network and computer software and hardware, and provides support to staff re: computer usage.

DUTIES & RESPONSIBILITIES:

  • Support all hardware, including installation, troubleshooting, upgrading and servicing of computers, printers, scanners, network equipment and video equipment.
  • Support desktop software and operating systems, including installation, troubleshooting, and upgrading.
  • Setup new network and computer equipment following organization standard procedures.
  • Provide staff support by phone, remotely and/or on-site.
  • Deliver computer equipment or supplies to various Westhab sites.
  • Set up, maintain and remove user network accounts.
  • Maintain inventory of software and hardware installed.
  • Coordinate with vendors and outside consultants as necessary.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Associate's Degree in Computer Science or technical related discipline and at least two years of computer and network support. Must have knowledge of Windows operating systems and Microsoft Office Suites.  Fundamental understanding of network infrastructure (switches, hubs, routers, firewalls, etc.).  Excellent customer service, interpersonal, organizational and communication skills. Must enjoy solving a wide variety of problems on a continual basis.  Must be able to work independently.  Must have a Driver’s License and car. Familiarity with Windows server operating systems and Citrix XenDesktop, SonicWall appliances and video surveillance systems a plus.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

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