JOB TITLE: Juvenile Justice Case Manager
DEPARTMENT: Employment Services
LOCATION: Yonkers, NY
REPORTS TO: Strive Forward (SF) Program
SUMMARY: The Juvenile Justice Case Manager has the primary responsibility of providing a range of intensive case management, employment readiness and supportive services to juvenile offenders ages 14-24 in the Yonkers, NY area. The JJCM specialist will be a part of team of service providers that will work collectively to operate an innovative program for youth that face significant barriers to continued education and employment. The case manager will provide one on-one supportive services to at-risk and transition-age youth who are preparing to join the workforce. The Case Manager will assess basic needs, identify barriers to school retention and employment, develop an Individual Service Plan to address those barriers, and coordinate services to help youth prepare for and secure jobs with a career path upon graduation from the STRIVE Forward program.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Contact, receive and review referrals to the SF program from local schools, community-based organizations, and government agencies, including walk-ins.
- Participate and coordinate outreach activities that include making presentations to non-profit organizations, government agencies, probation/parole staff and agencies, schools, and conduct door to door outreach in the targeted neighborhood.
- Conduct program orientation and intake.
- Conduct individual needs assessments to identify strengths and barriers by using a variety of interviewing techniques focusing on the needs of the individual and family
- Develop an Individual Service Plan identifying barriers to school retention and employment and action steps to address those barriers. While targeting intervention for risk factors that would most likely cause the youth to reoffend.
- Assist youth with completion of a high school diploma, general equivalency degree, and/or vocational training.
- Facilitate an intense job readiness attitudinal training component for in and out of school youth; coordinate leadership, community service and mentoring opportunities.
- Track and evaluate youth participation in each program component
- Meet with youth on an individual basis at least bi-weekly to monitor progress in each program component; identify resources to meet supportive service (i.e., tutoring) and review progress towards goal attainment as identified on the Individual Service Plan.
- Assist with placement in internships, apprenticeships, and employment opportunities.
- Build relationships with employers, community-based organizations and government agencies to promote collaboration, solve problems, and identify resources for youth.
- Follow procedures with regard to recordkeeping, documentation, confidentiality, and maintaining case files.
- Collaborate and confer with program partners as deemed appropriate to coordinate services and implement the program.
- Meet weekly with other case-managers to plan activities, to strategize on service delivery for members, and other activities identified.
- Ensure program compliance especially as it relates to reporting within the ETO database and program outcomes.
EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENT:
- Successful applicant must have strong written and verbal communication skills; must be able to provide good customer service, both in person and by telephone; must possess good organizational skills and have a high attention to detail.
- The successful applicant must have the ability to handle multiple tasks, prioritize work assignments, and maintain confidentiality.
- Requires a BA Degree in Human Services, Social Work and/or other related fields.
- Must have at least 2 years of experience working with disadvantaged/hard to serve adults or youth. In addition, to excellent computer skills.
- Must have a strong commitment to young people and re-orientating their lives, nurturing their leadership skills and enable them to make a difference in their lives and communities, as a whole.
- Must be able to handle crisis situations with minimum supervision
- Must be able to work independently and as part of a team.
AGENCY PROFILE & EMPLOYEE EXPECTATIONS
Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)