Service Coordinator - Mt.Vernon,NY

JOB DESCRIPTION

Job Title:            Service Coordinator - Vernon Plaza Family Center

FLSA:                    Exempt

Department:  Homeless Services

Location:         Mount Vernon ,NY

Reports to:     Director, Homeless Services

SALARY:               $60,000 - $70,000

Summary

Responsible for the daily operations and delivery of services to families in a Tier II emergency family shelter.  Works as the on-site lead to coordinate daily operations between the Case Management, Childcare, Facilities, Security, and Youth Services departments as well as on-site providers. Proof of COVID-19 vaccination required.

Duties and Responsibilities

• Plans and organizes case management services to meet NYS OTDA and Westchester DSS regulations.
• Develops and carries out monitoring systems to guarantee quality and efficiency of case management services.
• Coordinates with the Facilities department to ensure the physical plant operates safely, comfortably, and in compliance with state and county regulations and policies.
• Responsible for all quality assurance and statistical reporting using ClientTrack HMIS and other database systems.
• Liaises with Westchester DSS, schools, and other service providers to ensure continuum of care for families as well as to guarantee follow-up in a timely fashion.
• Provides clinical expertise to case managers in identifying all family members’ needs and developing comprehensive plan to address these needs with clear time frames.
• Conducts supervision, training, and regular formal performance reviews for direct reports.
• Represents Westhab publicly with other service providers, government agencies and local county groups.
• Submits accurate, timely reports as requested.

Education and Experience Requirements

Master’s Degree in social work or related field preferred and four years of experience in supervision and management capacity. Must have excellent case management, assessment, computer, verbal and written communication skills.  Possess the ability to work independently, assess priorities, take initiative and handle multiple assignment. Excellent interpersonal skills are essential.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance.  Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.