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Housing Case Manager - White Plains, NY

JOB TITLE:                  Housing Case Manager

REPORTS TO:             Service Coordinator

LOCATION:                  White Plains, NY


Provide housing-focused case management services to homeless families in a Tier II emergency family shelter to rapidly secure permanent housing.


  • Works collaboratively with Westchester County Department of Social Services (WCDSS) and other service providers to help families achieve housing goals.
  • Formulates a housing plan with residents to ensure a timely transition to permanent housing and appropriate usage of housing subsidies.
  • Provides individual and group tenant education to provide families with information, resources and skills to help them secure and maintain permanent housing. Topics include: interviewing skills, understanding leases, landlord/tenant rights and responsibilities, financial literacy, and daily living skills.
  • Refers participants to specific housing opportunities.
  • Conducts biweekly room inspections.
  • Provides crisis intervention services as needed.
  • Participates in monthly Town Hall meetings.
  • Submits and tracks work order requests.
  • Assists participants with completion and filing of housing and rental subsidy applications.
  • Help participants secure moving costs from DSS, including broker’s fees, security deposits, first month’s rent, furniture allowances and arrange utilities and utility payments.
  • Links families with community-based providers that are able to meet their long-term social support and service needs.
  • Maintains accurate written record of services provided to families and all required documentation in accordance with HUD and WCDSS requirements.
  • Maintain demographic and other needed information regarding participants for use in statistical reporting through our ClientTrack Homeless Information System.
  • Submits accurate, timely reports as requested.
  • Other duties as assigned.


Bachelor’s degree in social work or related field required. Strong computer, presentation, written and verbal communication skills required.  Must have experience in one of the following areas: case management, home visiting, homelessness, or child welfare.  Ability to engage hard to reach families.  Understanding of and commitment to community and strength-based work.  Sensitivity to the needs of culturally diverse communities and families.  Must be available to work occasional evenings.  Must speak Spanish fluently and have own transportation and valid drivers license.


Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

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